PURCHASING MERCHANDISE

REFUND POLICY

We will happily refund or credit any item that has been dispatched incorrectly. This is providing the unused item is returned to us within 30 days and is in its original packaging. Returned goods must be authorised before sending them back to The Craft Guild of Chefs. Therefore please call our customer service team on 020 8948 3870 to inform us that you will be returning your order. Any goods returned without authorisation or which are not in the conditions set out above will be rejected and returned to you at your cost. Personalised garments cannot be exchanged unless faulty.

Please note any refund will be made to the credit or debit card of the person who originally placed and paid for the order.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.

EXCEPTIONS

We can't offer refunds or exchanges, unless faulty or not as described, on the following items: Products which have been personalised for you, such as clothing or gifts, perishable goods such as food.

CANCELLATION

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 020 8948 3870 during office hours please be ready to quote your order number and order date.

There are some products which we cannot cancel, refund or exchange, including food and customised/personalised items.

RETURNS POLICY

We will happily refund or credit any item that has been dispatched incorrectly. This is providing the unused item is returned to us within 30 days and is in its original packaging. Returned goods must be authorised before sending them back to The Craft Guild of Chefs. Therefore please call our customer service team on 020 8948 3870 during office hours to inform us that you will be returning your order. Please be ready to quote your order number and order date. for advice on returning items of merchandise. Please allow 2 weeks from the collection or posting date for us to credit your account. We will refund the credit or debit card of the person who originally placed and paid for the order.

DELIVERY POLICY

Goods will normally be dispatched within five (5) working days, shortages or damaged goods must be reported to our customer service team on 020 8948 3870 during office hours as soon as possible and in any event within 3 working days of receipt of the goods.

CANCELLATIONS AND REFUNDS POLICY MEMBERSHIP FEES

Members have a right to cancel their Membership within a “14 day cooling off period”, commencing either from the agreement of contract (which is the renewal date for reviewing Continuous Annual Membership) or the receipt of the relevant Membership documents, whichever happens later.

Outside any relevant “cooling off period” (on joining or renewal) the following will apply:

  • For Members in their first year of joining or re-joining, subject to other statutory rights the Member may have, there will be no right to cancel and therefore no refund of membership fees for that year.
  • For Members with continuous Membership: Members paying monthly, quarterly or annually may cancel at any time by giving a minimum of 30days notice.